Cancellation & Refund Policy

Last updated: 14 August 2026

This policy explains how to cancel what you have bought from Sorndekcoding, operated by Maeranie 2022 Co., Ltd. ("we", "us"), and when a refund is due. Our courses are digital learning products delivered immediately upon enrolment. Please read this policy before you pay.

Three different things, three different rules
  • Cancelling ONE booked live class (that date and time) — allowed up to 1 hour before it starts. The hour goes back into the balance to re-book. Section 4.
  • Cancelling the MEMBERSHIP (599 THB per 1 months) — you do it yourself, any time. Nothing is ever charged automatically — your bank requires you to approve every payment — so cancelling simply means you do not renew. The period already paid for runs to its end date. Section 3.
  • A COURSE you have already bought — not refunded, including one never started, because registration is complete and the access period runs as sold. Section 2.

Cancelling is not the same as a refund. Refunds are covered in section 6.

1. What you are buying is time — and you keep all of it

Every purchase here gives you a period of access, and that period is yours in full from the moment you pay. A one-year course is a year. A one-month membership is a month. Live Zoom hours stay in the account, within their own validity period, until you use them. Starting late costs you nothing: the days do not disappear because you did not open a lesson on the first day.

You can check what you hold at any time rather than take our word for it: your course access dates are on your profile page, your membership end date is on the membership page, and your remaining Zoom hours are on the live-class booking page.

Giving back one booked class does not shorten or lengthen any of these periods — see section 4.

2. A course you have paid for but not started is not refunded

When your payment is confirmed we register your child straight away and the access period above starts running. Nothing is waiting to be prepared and nothing is held back — the lessons are open and the time is already yours. That is why a course that has been paid for but not yet opened is not refunded: you have received what you paid for, and you may use it right up to the last day of the period.

This applies to video courses, live Google Meet courses, the monthly membership and Zoom hour packs alike. Please read the access period stated on the page you are buying from before you pay.

3. Cancelling the MONTHLY MEMBERSHIP — you do it yourself

The Subscription courses are sold as a membership of 599 THB per month. You can stop it yourself at any time, from your own account. You do not have to message us, call us, or wait for anyone to approve it.

Where the cancel button is
  • The membership page itself, at /gamelab/subscribe
  • Your dashboard, under “More” → “Membership”
  • Settings → “Monthly membership”
Open the cancellation page

What cancelling does, and what it does not do:

  • You keep the month you have already paid for, in full. Access runs to the end date shown on the membership page — cancelling never cuts it short.
  • No further payment is taken. A saved card is only ever used when you tap to renew and approve it with your bank, so cancelling means that renewal simply never happens.
  • The fee for the month you are currently in is not refunded — you are using that month, and cancelling is not a refund request.
  • Nothing is deleted. Your child’s progress, XP, coins, projects, passed exercises and any certificate already earned all stay, and the certificate keeps opening and downloading after the membership ends.
  • You can subscribe again at any time. One payment reopens the lessons immediately and your progress is where you left it.

We email you a confirmation as soon as you cancel, showing the date your access runs to, so you have a record of it.

4. Cancelling ONE booked live class — the hour comes back, the money does not

This section is about cancelling one booked class — that date and that time only. It does not cancel your course, and it does not cancel the monthly membership.

You cancel it yourself from the booking page. A confirmed class can be cancelled up to 1 hour before it starts; a request still waiting for the school to confirm can be cancelled any time before its class time. The hour is returned to your balance straight away and can be used to book another class within the access period you already hold. There is no charge for cancelling.

Please read this carefully: what comes back is the HOUR, not the money. The hour returns to the student’s account to be used again — no amount is returned to your bank account or card.

  • Inside the last hour before the class the button closes, and the teacher decides instead: a class marked as a no-show uses the hour up, and a class the teacher returns puts the hour back.
  • You may move a class to another time instead of cancelling it, under the same 1-hour rule. Moving a class does not cost an extra hour.
  • We ask for a short reason when you cancel, so we can tell the teacher and your parent by email.
  • The returned hour keeps its original validity period — cancelling a class does not extend it.

5. Check the class schedule before you enrol

For live Google Meet courses, our teachers’ available time slots are shown on the enrolment page. Please check that a suitable time is available for your child before paying, so that you can confirm the schedule fits before enrolling.

6. Exceptions we do honour

We will provide a refund only in these cases:

  • We are unable to provide the service you paid for — for example, if you enrol in a live course and we cannot offer any class schedule that works for you.
  • A duplicate charge or an incorrect amount was charged due to a system or processing error.

How much is refunded — it may not be the full amount

A refund covers the part of the service you have not yet received. Live teaching is sold in hours, so lessons already taught are not refunded.

Example: You buy 10 hours of live teaching and your child attends 3 of them. If we then cannot offer any workable schedule for the remaining hours, we refund 7 hours — not 10.

And if we can arrange a workable schedule — including by putting another of our teachers in the class — the service is being delivered, so no refund is due. This is what keeps our teachers’ time bookable for every family: an hour held for one child is an hour no other child could take.

Courses that are not live teaching (self-study lessons, exercises and the monthly membership) open in full the moment payment succeeds, so they are not refundable once opened — see sections 2 and 3 above.

In these cases, please contact us via LINE @sorndekcoding, email sorndekcoding@gmail.com or phone 094-638-6586 with your order details. Approved refunds are returned to the original payment method (credit card / installment payments are refunded to the same card), and may take up to 14 business days depending on your bank.

7. Contact us

Maeranie 2022 Co., Ltd.
54, 3rd floor, Room W301-20, Soi Ari 5 Nuea, Phahonyothin Rd., Phaya Thai, Bangkok 10400
Email: sorndekcoding@gmail.com
Tel: 094-638-6586
LINE: @sorndekcoding